Help
Buying a DSC
Which class of DSC do I need?
Only Class 3 certificates are issued in India now. They are accepted on MCA, GST, Income Tax, EPFO, tender portals and DGFT.
What is the difference between Signing and Encryption?
A signing certificate proves who signed a document. An encryption certificate locks a document so only the intended portal can open it. Tender portals often need both.
Do I need a USB token?
Yes. A DSC must be stored on a FIPS certified USB token. Add one to your order or use a token you already own.
Documents and video verification
What documents do I need?
Individuals need PAN, Aadhaar or another ID, and a photo. Organisations also need organisation proof, an authorisation letter and an organisation ID card. See Documents required for the full list.
What is video verification?
A short recorded video in the SignX app where you show your original ID and read out a number. It is required by the Certifying Authority for every certificate.
My document was rejected. What now?
Open your order, read the reason and upload a clearer copy. Review restarts right away.
Orders and delivery
Do I need an account?
No. You can check out as a guest. We email you a private link to your order, invoice and document upload.
How do I track my order?
Open your order from your account or from the link in your confirmation email. Shipped orders show the courier and tracking number.
When do I get my software licence?
Our team adds the licence details to your order after payment and emails you when they are ready.
Payments and invoices
How can I pay?
Cards, UPI and netbanking through Razorpay.
Do I get an invoice?
Yes. Every order has a printable invoice on your order page.
What is your refund policy?
See the refund and cancellation policy. DSC orders can be cancelled for a refund before the application is sent to the Certifying Authority.
Still stuck? Contact us or read Documents required.